Order by December 10th, to make sure your order arrives in time for Christmas!

FAQ

How can you be contacted?

Use the form on our contact page or email contact@cmlgoods.com, with inquiries about our products or your order (or simply to say Hi!).

Please allow 1-2 business days for email responses on non-urgent inquiries.

 

What is this store's return and exchange policy?

We currently do not accept returns, unless the item is defective in some way. If the item you received is faulty or not as described, please email contact@cmlgoods.com, and attach photo proof.

 

How long does it take for my order to be processed?

From the time your order is placed and the date when you receive it, there are two processes to consider. 

Fulfillment: Standard fulfillment time is 2-7 business days. Why so long? Your t-shirt is printed when we receive your order! Once your order has been fulfilled, you will receive notification with shipping information.  Depending on the circumstances and inventory levels, it may take longer than usual. 

Shipping: Shipping options can range within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select. Expedited service is available for some orders upon request.

  • Overnight (next day delivery in the US)
  • Express (1-3 business days in the US, Canada, and internationally)
  • Standard (3-5 business days in the US and internationally, 3-6 days in Canada)
  • Economy (5-8 business days in the US, 6-12 days in Canada, 5-10 days internationally)
  • Flat rate (5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally)

Please advise: we are not responsible for addresses entered incorrectly and will ship to the address that is on your order so please be sure to confirm the address to which you are shipping.

We are, also, not responsible for any damage or delays incurred by the shipping service. 

 

Where is my order being shipped from?

The printing and shipping of a majority of our items takes place from North Carolina and Los Angeles.

 

Where can I find the tracking information for my orders?

You will receive tracking information with the automatic shipping notification you receive after your order is placed. 

 

Who pays the customs duties & taxes?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. The customer pays any fees to the appropriate customs agency.

 

Do you accept orders placed outside of the US?

Yes, with the exception of Cuba, Iran, and North Korea.

 

Can I cancel/change my address/order? 

Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

 

Can you create and print a custom design?

If you have a custom design in mind, email rocquelle@cmlgoods.com, with the subject: Custom Design, and if possible, we’ll design it and have it printed locally, in Houston, for you.

 

Will you be adding additional items?

Yes! Please follow us on Instagram: @cml.goods or sign up for the CML Insider for new item announcements.

 

The size I'd like to buy is not listed. Can you print it in my size?

Please email the design name and size, and we’ll try our best to accommodate your request.

 

Why doesn't the shirt I received doesn't look exactly like it does online?

In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product. 

In some cases, actual t-shirt material and color may vary slightly. 

T-shirt material and or color may be substituted with similar product material or color in cases where specified style or color is out of stock or no longer available, especially in cases where sizes 2x and up are ordered.

 

What type of payments do you accept?

We accept most payments including Visa, MasterCard, American Express, and Discover.

 

How secure is your Store?

Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

 

Have an additional question?

E-mail us at contact@cmlgoods.com!